Payment and Refund Policy

This Payment and Refund Policy was last updated on 23/09/2026.

Scope of the Policy and the Products or Services It Covers

This policy applies to all purchases of programming courses and related digital educational services offered through codezenly. It covers online course access, downloadable materials, video lessons, interactive modules, and any bundled support services. The policy governs transactions made by individual consumers and businesses located in Malaysia and explains the rights and obligations when buying or accessing these digital products.

Prices, Currencies, Taxes, and Any Additional Charges

All prices are displayed in Malaysian Ringgit (MYR) unless otherwise stated. Prices include applicable goods and services tax where required by Malaysian law. Additional charges may apply for premium support packages, certification exams, or extended access periods. Customers are informed of the total amount due before completing any purchase, including taxes and any optional extras.

Accepted Payment Methods, Payment Authorisation, and Payment Security

We accept major credit and debit cards, online banking transfers, and approved e-wallet services commonly used in Malaysia. All payments are processed through secure third-party gateways that comply with local data protection standards. Authorisation occurs immediately upon submission, and transactions are encrypted to protect card details and personal information.

Order, Booking, or Service Confirmation and When a Contract Is Formed

Upon successful payment, customers receive an email confirmation containing order details and access instructions. A binding contract is formed when the confirmation email is sent. Access to the course platform is granted shortly after confirmation, and customers should review all details in the confirmation message.

Cancellation Rights and Applicable Cancellation Periods

Customers may cancel an order within seven days of purchase provided the course materials have not been accessed or downloaded. Once access begins or materials are downloaded, cancellation rights are limited. Requests must be submitted in writing to [email protected] within the applicable period.

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available only if the course has not been accessed and the cancellation period has not expired. Non-refundable items include partially completed courses, promotional bundles, and any services already rendered. Digital content that has been downloaded or streamed is generally ineligible for refund.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, customers must email [email protected] with their order number, full name, contact details, and a clear statement explaining the reason for the request. Additional supporting information such as screenshots of access status may be required. Requests are acknowledged within three business days.

Inspection, Approval, Rejection, and Notification of the Refund Decision

Each refund request is reviewed within ten business days. Approval depends on compliance with eligibility criteria. Customers are notified by email of the decision. If rejected, reasons are provided along with any options for appeal or further clarification.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Approved refunds are issued to the original payment method. Processing typically takes five to fifteen business days depending on the payment provider. Customers should allow up to thirty days for funds to appear in their account. codezenly cannot expedite refunds beyond standard banking timelines.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant

Digital programming courses are non-returnable once access is granted. Subscription renewals are charged automatically unless cancelled before the renewal date. Promotional offers are subject to their own terms and may not be eligible for refund if the promotional price was significantly discounted.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

Failed payments must be resolved before course access is granted. Duplicate charges are investigated and refunded automatically when identified. Chargebacks are treated as refund requests and may result in account suspension. Suspected fraudulent activity leads to immediate investigation and possible reporting to Malaysian authorities.

Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude

This policy does not exclude any rights under the Consumer Protection Act 1999 or other applicable Malaysian legislation. Customers retain the right to seek remedies for defective services or misleading conduct regardless of the terms stated here. Nothing in this policy limits statutory guarantees available to Malaysian consumers.

Contact Route, Policy Changes, and Last-Updated Date

For questions about this policy, contact [email protected] or use the form on the Contacts page. codezenly may update this policy from time to time. Changes become effective upon posting, and the last-updated date will always reflect the current version. Continued use of the site after changes constitutes acceptance of the revised terms.